Legal Framework
Last updated: June 30, 2026
Privacy Policy
1. Data Controller
The data controller responsible for processing your personal data is Bold Sentence Path, registered at Bahrenfelder Chaussee 44, 22761 Hamburg, Germany. For privacy-related inquiries, contact us at [email protected].
2. Legal Basis for Processing
We process personal data under Article 6(1) of the EU General Data Protection Regulation (GDPR). The applicable legal bases are:
- Consent (Art. 6(1)(a)): When you submit the contact form, you consent to the processing of your data for the purpose of responding to your inquiry.
- Contractual necessity (Art. 6(1)(b)): When you engage our services, we process data necessary to perform and manage the contractual relationship.
- Legitimate interest (Art. 6(1)(f)): For website analytics, security, and service improvement, where such interests are not overridden by your rights.
3. Categories of Data Processed
We collect and process the following categories of personal data:
- Contact information (name, email address, phone number) submitted via forms
- Project briefs and communication content you voluntarily provide
- Technical data automatically collected: IP address, browser type, operating system, pages visited, referral URLs
- Cookie data as described in our Cookies Policy below
4. Data Retention
Personal data submitted via contact forms is retained for a maximum of 12 months from the date of the last communication, unless a contractual relationship is established. Contract-related data is retained for the duration of the contract plus the legally required retention period (typically 10 years for tax and accounting purposes under German fiscal law). Website analytics data is anonymized after 14 months.
5. Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access (Art. 15): Request a copy of all personal data we hold about you.
- Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
- Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.
- Right to Restriction (Art. 18): Request limitation of processing in certain circumstances.
- Right to Data Portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format.
- Right to Object (Art. 21): Object to processing based on legitimate interests, including direct marketing.
- Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the competent supervisory authority: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Ludwig-Erhard-Straße 22, 22765 Hamburg, Germany.
6. Data Transfers
We do not transfer personal data to third countries (outside the EEA) unless adequate safeguards are in place (e.g., EU Standard Contractual Clauses). Some service providers (e.g., hosting, analytics) may process data within the EEA under data processing agreements per Art. 28 GDPR.
Refund Policy
1. Scope
This Refund Policy applies to all services provided by Bold Sentence Path. As our services are bespoke and project-based, refunds are governed by the following terms.
2. Cancellation Before Work Begins
If you cancel a project before any work has commenced (i.e., before the Discovery Brief phase), you are entitled to a full refund of any advance payment within 14 business days.
3. Cancellation During Project Execution
For projects cancelled after work has begun, refunds are calculated based on completed milestones:
- Payments for completed phases are non-refundable, as work has been delivered or substantially performed.
- Prepayments for upcoming, undelivered phases will be refunded within 14 business days of cancellation confirmation.
- A cancellation fee of 15% of the total project value may apply to cover administrative and resource allocation costs.
4. Delivered Work
Once deliverables have been submitted and accepted (or the acceptance period of 7 business days has elapsed without objection), the work is considered delivered and is non-refundable. Revision requests within the agreed scope are handled at no additional cost per the project agreement.
5. Dispute Resolution
If you are dissatisfied with delivered work, we encourage you to contact us at [email protected] within 7 business days of delivery. We will review your concerns in good faith and propose a resolution, which may include additional revisions, partial credit, or a negotiated refund. For consumers within the EU, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
Terms of Service
1. Acceptance of Terms
By engaging the services of Bold Sentence Path, located at Bahrenfelder Chaussee 44, 22761 Hamburg, Germany, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (the "Client") and Bold Sentence Path (the "Provider").
2. Scope of Services
The Provider delivers copywriting, content strategy, and verbal branding services as described in individual project proposals and statements of work. Each engagement is governed by a specific project agreement that outlines deliverables, timelines, and pricing. In case of conflict between a project agreement and these Terms, the project agreement prevails.
3. Payment Terms
Unless otherwise specified in the project agreement:
- Invoices are payable within 14 days of issuance.
- Projects exceeding €2,000 require a 40% advance payment before work commences.
- Late payments accrue interest at the statutory rate (currently 9 percentage points above the ECB base rate per §288 BGB).
- All prices are exclusive of applicable VAT (Mehrwertsteuer), which will be added at the legally required rate.
4. Intellectual Property
Upon full payment, all deliverables (copy, content, strategies, frameworks) are transferred to the Client with full, exclusive, and irrevocable rights of use. The Provider retains the right to reference the engagement in portfolio materials and case studies, unless the Client explicitly objects in writing. The Provider's proprietary methodologies, tools, and frameworks remain the intellectual property of the Provider and are licensed for use within the scope of the engagement only.
5. Confidentiality
Both parties agree to maintain strict confidentiality regarding all business information, strategies, and proprietary data exchanged during the engagement. This obligation survives the termination of the agreement for a period of 3 years. Excluded from confidentiality obligations is information that is publicly available, independently developed, or required to be disclosed by law or court order.
6. Limitation of Liability
The Provider's liability is limited to direct damages caused by gross negligence or willful misconduct. In no event shall the Provider's total liability exceed the total fees paid by the Client for the specific engagement giving rise to the claim. The Provider is not liable for indirect damages, lost profits, or consequential losses. The Provider does not guarantee specific business outcomes (e.g., conversion rates, search rankings) resulting from delivered copy.
7. Termination
Either party may terminate the agreement with 14 days written notice. In the event of termination, the Client is obligated to pay for all work completed and expenses incurred up to the termination date. The Provider will deliver all completed work product within 5 business days of termination confirmation.
8. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from or in connection with these Terms is Hamburg, Germany. For consumers, mandatory protective provisions of the law of the consumer's place of residence remain applicable.